The following terms and conditions apply to all orders placed on Sprekenhus website, sprekenhus.com. By accessing and using the website, you agree to comply with and be bound by these terms and conditions. Sprekenhus reserves the right to revise the terms and conditions at any time. Users are responsible for keeping themselves updated on any changes. If you do not agree to these terms and conditions, please do not use the website.

USER ACCOUNTS

All orders placed on the Sprekenhus website are stored in our customer system. The saved information regards the customer’s email, shipping- and billing address, as well as order history. Users are responsible for maintaining the confidentiality of your account information and password. Contact customercare@sprekenhus.com if you want to delete your profile.
 
Parental or guardian consent is required for customers under the age of 18.

ORDERS AND PAYMENT

All customers must make sure that you have read and understood the terms and conditions before you place an order. Products in your shopping bag are not reserved and may be purchased by other customers until you have ordered the items and received the order confirmation by email.
 
When you place an order, you agree to provide accurate and complete information for the purchase. All payments are processed securely. Sprekenhus does not store your credit card information.
 
Sprekenhus accepts the following credit- and debit cards: Visa, Mastercard, American Express. You can also use PAYPAL, VIPPS or Klarna.

PRODUCT INFORMATION

Sprekenhus makes every effort to ensure the accuracy of product descriptions and images on the website. However, Sprekenhus does not guarantee that the product information is error-free or up to date.
 
Sprekenhus does not guarantee that all items are available at the time of your order. In the event that an ordered item is unavailable, for whatever reason, you will be contacted by e-mail.
 

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PRICING

Prices are shown in NOK, SEK, DKK, EUR or USD. At checkout, all orders will be charged in NOK. All prices include VAT. Prices do not include service, payment and delivery charges. If an order is not picked up by the customer and returned to Sprekenhus, the customer is liable for the additional costs and will be charged all costs and expenses associated with the return shipment.
 
Tax-free shopping on Sprekenhus.com is not available. Sprekenhus reserves the right to change prices of the products without notice. This includes shipping costs, taxes, return costs, or any other added charges.
 
Shipping prices may vary between countries.

SHIPPING INFORMATION

We strive to fulfil all orders within 24 hours during business days. Please note that delays in fulfilment time may occur during sales periods, public holidays, or severe weather conditions. You will receive a shipping confirmation by email, including all shipment details, when your order is dispatched. Sprekenhus does not offer click and collect service. All orders are fully traceable with the provided tracking number. Orders are not shipped or delivered on weekends and holidays. If a delivery suffers a delay, or an item happens to be out of stock, you will be informed by email as quickly as possible. Delivery times are only provided as guidelines and do not consider possible delays caused by payment authorization, stock availability, and/or delays through customs. Please note that delivery to rural addresses can result in longer delivery times. Domestic orders containing perfume will be delivered exclusively by Bring.

SHIPPING COST

Domestic (Norway) orders have the ability to choose between our standard shipping alternative for 89 NOK, or DHL Express for 150 NOK. Domestic orders over 1000 NOK are offered free shipping with our standard service.

International orders are sent with DHL Worldwide Express with following prices. 

Sweden & Denmark: 150 NOK

Europe & United Kingdom: 180 NOK

United States & Rest of World: 225 NOK
 
A shipment that is not collected will be returned to Sprekenhus. A new shipment can be arranged for an additional fee.
 

DUTIES AND TAXES

All orders are shipped with incoterms DDP (Delivery Duty Paid). Local taxes (VAT) and import duties are included in the price. Your order is not subject to any additional charges when receiving the parcel. If your order is subject to such charges, please contact our customer service team immediately.
 

PICKUP IN-STORE

When selecting "Pickup in-store" as your delivery option, your order will typically be ready for pickup within 2 hours after you receive a confirmation email. Orders can be collected during our regular store hours: Monday to Friday from 11 AM to 7 PM and Saturday from 10 AM to 6 PM. Please check our website for any holiday or special hours.

A valid ID and your order confirmation must be presented upon pickup. Orders must be collected within 7 days. Unclaimed orders may be canceled and refunded according to our policy.

If you wish to return an item, you can do so in-store within our designated return period, in accordance with our return policy. In-store returns are only available for orders that selected "Pickup in Store" as the delivery option.

RETURNS

Sprekenhus offer a 14 day return policy after you have received your order. Contact our customer service team to initiate the return process. You will need a proof of purchase (e.g., a receipt, order number, order confirmation or packing slip). Please read our Return and Refund Policy carefully before returning the order.
 
If you purchased a Sprekenhus product from another retailer, please consult directly with the retailer in regard to their policies. Sprekenhus is not responsible for products purchased from other retailers.
 
Any items that are being returned must be undamaged and unused in its original condition, including all packaging, labels, and tags. Returns are closely inspected upon delivery, and we reserve the right to refuse any returns that do not match these criteria. The customer is responsible for the goods until has been delivered to the designated service point. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.
 

RETURN COSTS

Please note that you are responsible for all shipping costs associated with returns or exchanges, unless the product(s) is defective or damaged upon receipt. Following amount will be deducted from the final refund.

Norway: 150 NOK 

Sweden & Denmark: 150 NOK

Europe & United Kingdom: 180 NOK

United States & Rest of World: 225 NOK

 
REFUNDS AND EXCHANGES

Refunds will be issued to the original payment method used for the purchase. Please note that Sprekenhus does not offer any exchange services, unless the product(s) are faulty, or the wrong item(s) have been delivered. If you need a different product or another style you will have to make a return and place a new order.
 
Depending on the bank, refund transactions will usually take 3-5 business days.
 

DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective or damaged product(s), please contact our customer service team at customercare@sprekenhus.com immediately. We will arrange for a replacement, including any associated shipping costs. If the product(s) are unavailable, you are eligible for a refund.
 
Please complete the following steps when contacting us with a warranty claim:
 
1. To initiate a warranty claim, kindly reach out to our customer service team at customercare@sprekenhus.com. Always refer to your order number in your communication with us. Include pictures and a description of the claim.
 
2. Pack the product safely, including all original packaging. Place the return label given to you on a flat surface, visible for the carrier.
 
3. Include a copy of the proof of purchase inside the package (e.g., a receipt, order number, order confirmation or packing slip).
 
4. Deliver the package to the dedicated service point suited for the carrier used in the return process.
 

UNCLAIMED GOODS 

If you fail to collect your order in time, please contact customercare@sprekenhus.com as soon as possible. Provide the order number and proof of purchase in your request. Your order will be reshipped to you after Sprekenhus has received a payment confirmation for the extra costs related to the failure of collecting the order.

Sprekenhus is entitled to charge you for shipping costs and any other costs that arise after the latest delivery date due to failure to collect the goods made available to you in accordance with the confirmed order. If you have not contacted our customer care team within 15 days from the latest collection date, Sprekenhus reserves the right to cancel the order without reimbursement. Purchaser shall nevertheless be obliged to pay the full amount of the order value for the goods.

Extra costs related to failure of collecting the order:

Norway: 150 NOK 

Sweden + Denmark: 300 NOK

Europe + United Kingdom: 350 NOK

United States & Rest of World: 450 NOK

WARRANTY CLAIMS

This warranty covers manufacturing faults only. If an item was received damaged, you must contact us at customercare@sprekenhus.com ten (10) days after you received the goods. Always refer to your order number in your communication with us. Include pictures and a description of the claim. If the product is considered defect, we will replace the product, including shipping costs. The replacement will happen when the return of the claim is received/approved.
 

PRIVACY POLICY

All your personal information is handled under strict confidence. Sprekenhus may share your data with third parties who perform vital tasks such as analytics, promotional services or website management. All personal data, if shared, are processed solely on Sprekenhus’ behalf and in strict accordance with our instructions. Sprekenhus do not authorize any of our partners to make any other use of your personal data.
 
Personal data collected from customers online consists of name, address (both shipping- and billing address), email address and telephone number. Other information may be stored, such as purchases, information regarding product and size, purchase price and date. You are entitled at any time to request access to and correction of all personal data you have provided to us, or to request removal of your personal data from the Sprekenhus customer database. You are entitled to request removal from our marketing/newsletter list by contacting us at customercare@sprekenhus.com or click “unsubscribe”.
 

INTELLECTUAL PROPERTY

Copyright in the documents provided in this site (including, without limitation, the trademarks of Sprekenhus, text, graphics, sound, photos, designs, logos, icons, images, downloads, software and other material) are copyrighted by Sprekenhus and its affiliates. You are authorized to use this material only for your own personal, non-commercial purposes. You may download, print and store copies of this material for your own personal, non-commercial use, provided this Copyright Permission Notice is included in all such copies. You may not charge anyone for use of the material and you may not publish, duplicate or otherwise distribute the material to others without prior consent from Sprekenhus. You may not modify the material in any way, without the prior written permission of the copyright owner. Except as expressly stated in this legal notice, no rights or licenses to the material, or any portion thereof, shall be granted or implied.
 

LIMITATION OF LIABILITY

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors. We only supply Products for domestic and private use. You agree not to use the Products for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
 

INDEMNIFICATION

You agree to indemnify and hold Sprekenhus, its employees, and affiliates harmless from any claims, damages, losses or cause of action.

GOVERNING LAW

The terms of use are complied in accordance with Norwegian law and the Norwegian courts will have exclusive jurisdiction.

MoCRA Act Compliance and Purchase Limitations in the U.S.

In compliance with the Modernization of Cosmetics Regulation Act (MoCRA) recently implemented in the United States, Sprekenhus has adjusted its sales practices to ensure full adherence to these new regulations. MoCRA mandates stringent oversight on cosmetic products, including enhanced safety and labeling standards. As a result, certain Sprekenhus products are now subject to limited availability and restricted quantities for purchase within the U.S. market. These restrictions are necessary to maintain compliance with MoCRA's regulations while ensuring the highest safety and quality standards for our customers. Please be aware that these limitations may affect the availability of specific items and may result in extended delivery times for U.S. customers. For further inquiries regarding these changes, please contact our customer service team at customercare@sprekenhus.com.

 
COMPANY DETAILS

Sprekenhus AS, Billingstadsletta 19A, 1396 Billingstad, Norway
Company number 989 797 158, VAT number NO 989797158
Contact: customercare@sprekenhus.com