Terms & Conditions
Alexander Sprekenhus® wants your online experience to be enjoyable, simple, and successful. To that end, we have created an ordering, shipping, and payment process to ensure a seamless experience.
Please review our policies and procedures. If you have any questions or concerns, contact us at info@alexandersprekenhus.com.
Most credit and debit card orders placed by 3 PM Eastern are shipped on the same business day.
Worldwide free shipping
Mail or fax orders are shipped once payment is received. Expedited orders placed by 3 PM Eastern will ship on the same business day. We aim to ship all orders within 24 business hours.
Expected delivery time from the shipping date is three business days.
Please note: We do not ship orders on Saturday or Sunday. Orders placed on Saturday, Sunday, or a national holiday will be shipped on the next business day.
Privacy
-
-
We collect personal data from you, which we use for: providing online shopping services; product marketing and promotion; fulfilling your product orders; order processing and payment clearing; membership registration, and future communication and liaison with you.
-
We use Google Analytics to gain insights into our customers' experiences on our website, enabling continuous updates and improvements. Google Analytics does not record any sensitive data that would compromise our customers' security or any information that could identify users. If you have questions about our Privacy Policy or our use of Google Analytics, please contact us.
-
Your personal data remains confidential. However, we have Third Party Service Providers who perform essential business functions on our behalf, such as processing credit card transactions, fulfilling orders, and delivering packages. They have access to the necessary personal data to carry out their functions but may not use it for other purposes.
-
Returns & exchanges
All items purchased through AlexanderSprekenhus.com/sprekenhus.com come with a 30-Day Money-Back Guarantee. If you are not satisfied for any reason, you may return the product for a full refund (if not opened or used).
We cannot issue a refund until we receive your return. Exchanges are not allowed. Only a return can be processed, after which a new order may be placed for the desired item. We regret that original shipping costs and return freight charges cannot be refunded unless the return is due to our error. When returning an item, pack it securely and keep a record of the method and date of your return shipment, as we will not be responsible if the item is damaged or lost in transit back to us. Special Orders, Sale, and Discontinued items cannot be returned.
Use of the site
We maintain the Site for your non-commercial personal use. Your use of the Site for any other purpose is permissible only with our prior written consent. Without limiting the foregoing, you may not: (1) use the Site in a commercial manner, including distributing, transmitting, or publishing the Site or its content; (2) interfere with others' use of the Site; (3) impersonate another person while using the Site; (4) impair the Site's operation or interfere with or disrupt the servers or networks connected to it; (5) infringe on our intellectual property rights; (6) frame or co-brand the Site or its content; (7) deep-link to any portion of the Site; or (8) use the Site for any illegal purpose. We reserve the right, at our discretion, to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party.
Transactions
All transactions made through the Site are subject to our acceptance, which is at our sole discretion. We may refuse to accept or cancel any reservation or transaction, whether or not it has been confirmed, for any or no reason, at our discretion, and without liability to you or any third party.
Electronic communications
By using the Site, you consent to receiving electronic communications and notices from us. You agree that any notice, agreement, disclosure, or other communications we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.
Copyright
All copyrightable text, graphics, sound, downloads, software, and other material, the selection, compilation, arrangement, and presentation of all materials, and the overall design of the Site are copyrighted by us and are protected by law. ALL RIGHTS RESERVED. You may print a copy of the Content on your computer only for your personal, non-commercial home use, provided you do not remove any copyright, trademark, or other proprietary notices from the Content. Any other use of the Content is strictly prohibited. The Site may also contain content owned by third parties. You may use such third-party content only as expressly authorized by the applicable owner.
No warranty
While we strive to maintain the accuracy and reliability of the Site, we do not guarantee that it will always function without errors. We assume no responsibility or liability for errors or omissions on the Site or for problems with its operation. Your access and use of the Site are at your own risk. Without limiting the foregoing, THE SITE AND ITS CONTENT ARE PROVIDED "AS IS," WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you.
Limitation of liability
IN NO EVENT SHALL Alexander Sprekenhus AS., ITS RELATED COMPANIES, AND EACH SUCH COMPANY'S DIRECTORS, OFFICERS, EMPLOYEES, AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE, OR INABILITY TO USE THE SITE, ANY INFORMATION PROVIDED BY THE SITE, OR ANY TRANSACTION ENTERED INTO THROUGH THE SITE. Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you. If any authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law.
Indemnity
You agree to indemnify and hold us, our related companies, and each of our and their respective directors, officers, employees, and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys' fees and costs, arising, directly or indirectly, in whole or in part, out of your access or use of the Site or your violation of any law or the rights of any person.
Governing law
These Terms of Use shall be governed by and construed in accordance with the laws of Norway, without regard to conflicts of laws rules.
Use of information submitted
You agree that we may use any comments, information, or ideas contained in any communication you may send to us, without compensation, acknowledgment, or payment to you, for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products and services and creating, modifying, or improving the Site or other products or services.
Site modifications
We reserve the right, at our discretion, to modify, suspend, or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right, at our discretion, to impose limits on certain features and services.
Links to other sites
The Site may include links to third-party websites. We do not control and are not responsible for the content or privacy policies of any linked site, and the inclusion of any link on the Site does not imply our endorsement of it.
Termination
We reserve the right, at our discretion, to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party.
General
If any provision of these Terms of Use is held to be invalid or unenforceable, that provision shall be construed consistent with applicable law, and the remaining provisions shall be enforced. Headings are for reference purposes only and in no way define, limit, construe, or describe the scope of such section. Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and us concerning your use of the Site.
Contact us
If you have any questions about these Terms of Use, please contact us at customercare@sprekenhus.com.
Alexander Sprekenhus©
