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Sprekenhus is committed to providing our customers with high-quality products. We understand that there may be occasions when you need to return or exchange a product, and we aim to make this process as smooth as possible.



You may be eligible for a return or a return exchange if you meet the following conditions:

You have purchased the product directly from the Sprekenhus web page.

You have proof of purchase (e.g., order number, order confirmation or packing slip).

The product(s) are undamaged and unused in its original condition, including all packaging, labels, and tags.

The return request is made within 14 days from the date of purchase. If your order is shipped back to us outside of this time-window, we will return the shipment to you.


    Some products, such as personalized items or products indicated as “sale”, may not be eligible for returns or exchanges unless they are defective or damaged upon receipt.


    Perfumes and Home Fragrance Diffusers are not eligible for return for all international orders.


    If you purchased a Sprekenhus product from another retailer, please consult directly with the retailer in regard to their policies. Sprekenhus is not responsible for products purchased from other retailers.



    To initiate a return or exchange, please follow these steps:


    1. To initiate a return, kindly reach out to our customer service team by clicking on “Contact” at the bottom of our page. Provide the order number in your request.

    2. Pack the product safely, including all original packaging. Place the return label given to you on a flat surface, visible for the carrier.

    3. Include a copy of the proof of purchase inside the package (e.g., a receipt, order number, order confirmation or packing slip).

    4. Deliver the package to the dedicated service point suited for the carrier used in the return process.



    Please note that you are responsible for all shipping costs associated with returns or exchanges, unless the product(s) is defective or damaged upon receipt. This amount will be deducted from the final refund.


    Scandinavia: 89 NOK / DKK / SEK
    Europe: 20 EUR
    United Kingdom: 20 EUR
    United States: 25 USD
    World: 25 USD



      Refunds will be processed within 14 days of receiving the returned product(s). Refunds will be issued to the original payment method used for the purchase. Please note that Sprekenhus does not offer any exchange services. Unless the product(s) are faulty, or the wrong item(s) have been delivered. If you need a different product or another style you will have to make a return and place a new order.



      If you receive a defective or damaged product(s), please contact our customer service team immediately. We will arrange for a replacement, including any associated shipping costs. If the product(s) are unavailable, you are eligible for a refund.



      All returns must be sent with the carrier chosen by Sprekenhus. Sprekenhus is not responsible for product(s) sent with a third-party delivery service.


      Perfumes and Home Fragrance Diffusers are not eligible for return for all international orders.


      The customer is responsible for the goods until has been delivered to the designated service point. Always keep the shipment receipt and tracking number for proof of shipment and for tracking.

      Returns are closely inspected upon delivery, and we reserve the right to refuse any returns that do not match these criteria. Please note that Sprekenhus only issues a full refund if the product is in the same condition as the time of delivery. A deduction of the value might be made if the return item(s) are not returned in perfect condition.

      Collecting or returning online orders at the Sprekenhus Store in Oslo is not available.


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