FAQ | REGARDING QUESTIONS ABOUT
SHIPPING TIME
All orders are estimated to be delivered in 1 to 4 business days once your order is fulfilled. We strive to fulfill all orders within 24 hours during business days. Note that fulfillment delays may occur during sales periods, public holidays, or severe weather conditions.
All international orders are sent with DHL Express. Delivery to rural addresses may result in longer delivery times.
SHIPPING COST
Domestic (Norway) orders have the ability to choose between our standard shipping alternative for 99 NOK, or DHL Express for 150 NOK. Domestic orders over 1000 NOK are offered free shipping with our standard service.
International orders are sent with DHL Worldwide Express with following prices.
Sweden: 160 SEK
Denmark: 110 DKK
Europe & United Kingdom: 16 EUR
United States & Rest of World: 24 USD
TRACKING
RETURNS
To initiate a return or exchange, please follow these steps:
1. To initiate a return, kindly reach out to our customer service team by clicking on “Contact” at the bottom of our page. Provide the order number in your request.
2. Pack the product safely, including all original packaging. Place the return label given to you on a flat surface, visible for the carrier.
3. Include a copy of the proof of purchase
TAX AND DUTIES
Delivery Duty Paid (DDP), whereby all applicable duties and costs are included in the price. Your order is not subject to any additional charges when receiving the parcel.
CANCEL ORDER
Please contact us as soon as possible by sending an email to customercare@sprekenhus.com or use our contact form on the Contact Page to request a return. If the order has left our warehouse, we are not able to cancel the shipment.
DAMAGED GOODS
Please reach out as soon as possible by writing to customercare@sprekenhus.com. Describe what is wrong with the order and add photos, as this will help us identify the problem.
We reach for the highest standard in our products and procedures. If you experience something not up to standard, please contact our costumer service.
INSURANCE
All items are insured against theft and damage to the way to the shipping address. Once your items have been delivered and signed for, they are no longer covered by insurance.
BOTTLE CAP
Open the bottle cap by turning its top to the right while holding the bottom in place. The top will lift when it is open.
If your bottle cap is broken, contact customercare@sprekenhus.com. We will help you find the best solution.
EU REGULATIONS AND FDA STANDARDS
All Sprekenhus products are registered with the EU Cosmetics Portal and are made according to EU regulatory standards. Furthermore, all Sprekenhus formulations are compliant to FDA standards (US).
Sprekenhus products are predominantly sulphate-free, with the exception of our Face Cleanser, which includes sulphates to deliver optimal results. Additionally, we ensure that no parabens are used in any of our formulations.
ANIMAL TESTING
Sprekenhus is committed to cruelty-free practices. We ensure that none of our products are tested on animals and exclusively partner with suppliers who uphold the same ethical standards.
IDENTIFY SCENT
Hand & Body Care
AMBER INFATUATION | Warm and Sweet
BALLEY OUD | Spicy and Rich
ORIENTAL PLUM | Floral and Bright
VEGA | Mineral and Fresh
TALES OF JUNIPER | Woody and Green
Home Fragrance
BEAU NORD | Floral and Aromatic
BOIS CLAIR | Fresh and Woody
COURAGE | Sweet and Fresh
CEDARWOOD | Soft and Citrus
DARK AMBER | Vanilla and Wood
LOVE IS BLIND | Musk and Floral
SPREKENHUS FLAGSHIP STORE
Explore Sprekenhus in our Oslo Flagship Store. We offer free pick-up in store.
GIFT CARD
Your gift card works as a discount code. At checkout, add the digital gift card number to the field on the right-hand side.
GIFTING
We are pleased to prepare all online orders for gifting. This include the Sprekenhus signature packaging. Please select “Add Signature Gift Wrapping” in your basket.