Q: How long does it take before I receive my order?
A: We are on hand preparing orders as soon as we can. Orders received before 11 are sent the same day with DHL Express, and usually there's a 2-3 day delivery time from that point. Sometimes circumstances and high demand makes it hard to adhere to these fast responsive times, but we do our best.
Q: What is the VAT?
A: All of our orders are priced including VAT, meaning you will not have any additional costs when receiving the item.
Q: How do I get in touch with your team?
A: The Sprekenhus team is always happy to help any customer in need of assistance. For general inquiries, please send an email to .
Q: Can I make an order over the phone?
A: Due to your security, we are unable to take any orders or payments over the phone. If you have any special inquiries, please send an email to
Q: I want to cancel my order
A: Please contact us as soon as possible by sending an email to and our service team will help you.
If the order has left our warehouse, we are not able to cancel the shipment.
Q: There is something wrong with the order/products I received.
A: We are sorry about the inconvenience, please send us an email describing what is wrong with the order, if possible add a photo so that we can easily identify the problem. The email can be sent to .
Q: Can I return an online purchase?
A: We have a return policy where you can let us know and we will arrange a return.
For Norwegian customers there is a return ticket in the shipping box.
Q: How long does it take to ship to my location?
A: To be able to track your order, scroll down to the bottom of the page and press “Track your order”, enter your order number (Can be found in the confirmation e-mail we sent). Sometimes it takes a couple of hours before the shipping company registers your order.
Q: Do you test your products on animals?
A: We do not test on animals and only work with suppliers that do not perform animal testing.
Q: I am interested in using/selling your products in my business, how do I get in touch?
A: For retailer and distribution inquiries, please contact He will happily provide further dialog of cooperation.
Q: What is the shipping fee per region?
A: There is no fee, all of the purchases made through our website have free international shipping!
Q: Do you provide gifting services & a personal message?
A: We are pleased to prepare all online orders for gifting, with the inclusion of a complimentary gift-wrapping including a white gift box and silk ribbon.
If your online order is intended for gifting, please select “Gift Wrapping” after you have chosen your delivery option in the checkout. Here, you will also have the option to add a personal gift message.
Q: Does Sprekenhus offer refills?
A: We are in the process of investigating the most optimal solutions for refill, though we currently can not offer refills.
For hotels and gyms we deliver refill cans for an environmentally sound way to provide our products, but for online orders we are currently experimenting with the regular 500ml. Products with screw caps instead of pumps. Our bottles are made from a recyclable PET material and we have been able to reduce the thickness of the material to include less plastic than before.
Q: Does Sprekenhus contain Sulphates?
A: For most of our products we do not use Sulphates. However, in our Face Cleanser we have inlcuded Sulphates to achieve the most optimal results. All of our products are registered with the EU Cosmetics Portal and are made according to EU regulatory standards. Also, our formulations are compliant with FDA standards in USA.
Q: Does Sprekenhus contain Parabens?
A: No, we do not use any Parabens as preservatives in our products.
Q: What good is Anti-Oxidants for my skin?
A: Antioxidants are generally known to act as a protective agent against free radicals.
These free radicals attach to the skin and oxidise, causing damage to the skin.
Consider the flesh of a peeled banana after interacting with air, it turns brown very quickly. If you pour lime juice which is rich in anti-oxidants, onto the banana, this will dramatically slow the process.
Also, some anti-oxidants are also great for softening the skin.